Customer Feedback Solutions releases the Customer Communication Portal, adds Inc. 500 company to customer base
August 27, 2003 • SMITHTOWN, NY. Customer Feedback Solutions, Inc. (CFS), (www.custfeedback.com) a leading provider of customer feedback management and communication software, today announced the release of their Customer Feedback Center™ 2.0 (CFC) featuring its unique “customer communication portal” capabilities. In addition, CFS also announced that International Video-Conferencing (IVCi), an Inc. 500 company, has purchased and will deploy the Customer Feedback Center™.
IVCi (www.ivci.com), a leading integrator of video conferencing, audio/visual and IP conferencing service solutions, will use the Customer Feedback Center™ to provide a single and centralized customer communication portal for all of their customer communication needs. As a result, IVCi will be better positioned to more effectively communicate through all forms of customer communication, increase their customer self-service, improve support and proactively involve their customers in key decisions that affect their success.
"When dealing with the challenges of serving a rapidly increasing customer base in a dynamic and competitive economy, we need to make the most of our new and existing customer relationships while striving to provide them with the best products and services,"
said Richard Blackwell, Chief Technology Officer for IVCi. "When looking to address this need, nothing came close to the Customer Feedback Center™’s (CFC) ability to provide us with a single and centralized customer communication portal to our customers. Our success is due to our customers and the CFC will help insure our continued growth and accomplishments by more effectively meeting our customers' needs."
"We are pleased to have an industry leader like IVCi utilizing the Customer Feedback Center™" said Dustin Ruge, Chief Executive Officer for Customer Feedback Solutions. "More and more organizations like IVCi are looking for answers to the increasing complexity and distribution of customer communication and how best to connect with their customers. By providing IVCi with the capabilities they need to more effectively communicate and build relationships, we are accomplishing our mission of providing our customers with the most valuable customer feedback and communications solutions they need to succeed."
About the Customer Feedback Center™
The Customer Feedback Center 2.0 is a Microsoft® .Net connected certified enterprise software system offered to customers as an ASP hosted service or through the sale of the software. Designed to provide organizations with a single communication portal, the Customer Feedback Center™ 2.0 helps to centralize customer communication flow, utilize legacy customer communication systems, test products and services, remove organizational "SPAM" email, increase customer self-service and manage customer feedback in one unified, web-based system.
About Customer Feedback Solutions, Inc.
Customer Feedback Solutions, Inc. is a leading provider of customer feedback management and communication software enabling organizations to better utilize customer feedback and communication while reducing the overall costs of customer management. Utilized by industry leading organizations across the business spectrum, CFS provides the most advanced and dynamic tools and processes to utilize customer interaction to their advantage.
For additional information about products and services, please contact us at 1-800-726-0029, visit our website at www.custfeedback.com.
Customer Feedback Solutions logo and the Customer Feedback Center are registered trademarks of Customer Feedback Solutions Inc. Microsoft and the .NET logo are trademarks, or registered trademarks of Microsoft Corporation in the United States and/or other countries.
For additional media information, please contact media relations at 1-800-726-0029 x200 or via email at info@custfeedback.com.
Return to News and Announcements
