BLIMPIE INTERNATIONAL INC. CHOOSES CUSTOMER FEEDBACK SOLUTIONS TO BETTER SERVE THEIR CUSTOMERS ONLINE
May 6, 2005 • SMITHTOWN, NY. Customer Feedback Solutions, Inc. (CFS), (www.custfeedback.com) a leading provider of online customer interaction mangement and measurement solutions, today announced the signing of BLIMPIE International, Inc. to its growing list of customers. BLIMPIE will roll out the Customer Feedback Center™, Customer Feedback Solution’s online customer interaction management system to help support and provide valuable customer insight world-wide.
Plans include the roll-out out the Customer Feedback Center™ hosted solution to better support its customers and 1700 franchised restaurants.
"We are excited to announce the signing of BLIMPE International to our rapidly growing customer base. BLIMPIE approached us with the need to better understand their customers and provide them with a superior customer experience said Dustin Ruge, Chief Executive officer for Customer Feedback Solutions. BLIMPIE will use the Customer Feedback Center™ to gain a unique insight into who their customers are and how best to serve them by moving from a conventional means of outdated communication management to an advanced integrated solution providing them with a more complete view of their customers. The insights gained by our technology will allow BLIMPIE to better manage customer communications and interactions and measure those results real-time when we need them – leading to increased customer value and reductions in cost.”
Prior to the Customer Feedback Center™, BLIMPIE managed customer support requests, online marketing, feedback, and interactions through a combination of independent email, telephone, and disjointed web-based forms and systems. As a result, many of these customer inquiries where labor intensive, repetitive, and difficult to both manage and measure in an efficient and cost effective manner.
The Customer Feedback Center™ will now provide BLIMPIE with a single, centralized, and easy to use customer interaction management system that will both improve their customer management processes and reduce their overall costs. With the ability to now manage and measure their customers through the use of the Customer Feedback Center™, BLIMPIE can now gain unique insights into who their customers are, better understand their needs, and how best to serve them.
About BLIMPIE®
With headquarters in Atlanta, Georgia, BLIMPIE International, Inc. is a global franchiser
of several branded quick-service concepts. The BLIMPIE® brand has grown to
approximately 1,700 franchised restaurants across the U.S. and 13 foreign countries.
BLIMPIE International, Inc. was founded in 1964 in Hoboken, NJ.
For more information on BLIMPIE, visit www.BLIMPIE.com or call 800-447-6256.
About Customer Feedback Solutions, Inc.
Customer Feedback Solutions (CFS) provides integrated hosted technology that enables companies to centrally manage and measure their customers’ online interactions real-time with their websites creating actionable sales, marketing and support results. CFS’s flagship solution, the Customer Feedback Center™, provides our customers with the unique ability to manage, measure, and act on each customer’s interactions online. Our customers range from smaller companies to many of the industry leading and Fortune 500 companies today.
For additional information about products and services, please contact us at 1-800-726-0029, or visit our website at www.custfeedback.com.
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