Customer Feedback Solutions Completes Integration with Google Analytics
November 15, 2005 • STONY BROOK, NY. Customer Feedback Solutions, Inc. (CFS), (www.custfeedback.com) a leading provider of online customer communication and marketing management and measurement solutions, today announced the release of their newest version of the Customer Feedback Center™ including integration with Google’s™ new online analytics system.
The integrated offerings now combine Google’s new web analytics system and Customer Feedback Solutions’ customer web tracking capabilities providing companies with the most advanced and affordable suite of website communications and analysis tools on the market today.
The Customer Feedback Center™ (CFC) is the first web-based system of its kind to track each and every customer’s communications and activity online and provides that information real-time to the sales or account managers responsible for that customer. Examples of these communications include: support requests, surveys, feedback, knowledge base searches, file/document downloads, and much more. By providing integration with Google’s new analytics solution, CFS is now able to provide companies with access to all customer web activity from one easy to use application.
"The Customer Feedback Center’s™ new Google analytics integration now fills the critical need for companies who use analytics systems like Google analytics to measure website interactions but still cannot measure and act on communications and activities at the customer level." said Dustin Ruge, Chief Executive Officer for Customer Feedback Solutions."
"The Customer Feedback Center™ with Google analytics integration is now the only integrated solution suite on the market today that can both manage and measure the complete customer web experience on a company’s website – not just page views that are provided by traditional analytics systems. The Customer Feedback Center™ with Google analytics integration now provides companies with easy access to this valuable information creating the most complete and actionable information from their customers' activities online."
About the Customer Feedback Center™
The Customer Feedback Center™ is a Microsoft® .Net connected certified enterprise solution offered to customers as a hosted software-on-demand service. Designed to provide companies with a single, centralized system to both manage and measure their customers’ online communications and marketing, the Customer Feedback Center™ helps companies to now more effectively measure their customers' communications with their websites creating real-time, actionable sales, marketing, support, and management information. Engineered based on years of industry experience, the Customer Feedback Center™ is the solution of choice for many of the worlds largest and industry leading companies.
About Customer Feedback Solutions, Inc.
Customer Feedback Solutions (CFS) is a leading provider of hosted software and services that help companies and customers better connect online. CFS was founded to provide companies of all sizes with more efficient and cost effective solutions to manage the growing number of online communications and marketing that take place with their customers.
For additional information about products and services, please contact us at 1-800-465-8430, visit our website at www.custfeedback.com.
Return to News and Announcements
