CINGO™ Chooses Customer Feedback Solutions To Better Serve Their Customers Online
February 13, 2007 • BETHPAGE, NY. Customer Feedback Solutions, Inc. (CFS), (www.custfeedback.com) a leading provider of online customer interaction management solutions, today announced the signing of CINGO™ to its growing list of customers. CINGO™ has rolled out the Customer Feedback Center™, CFS’ online customer interaction management and support system, to help better support their customers online, increase their customer self-service, improving response times, and reducing their operating costs.
"We are excited to announce the signing of CINGO™ to our rapidly growing customer base. CINGO™ approached us with the need to provide their customer support online through a robust knowledge management and customer support system,” said Dustin Ruge, Chief Strategist for Customer Feedback Solutions. “By providing an integrated web-based suite of tools that are both powerful and easy to use, we continue to provide companies like CINGO™ with the ability to maximize their customer support dollars while building on their existing web-based presence. The use of our technology to bring customer service online will allow CINGO™ to better manage customer communication, knowledge management and support – leading to increased customer value and reductions in cost."
Prior to the Customer Feedback Center™, CINGO™ managed customer support requests, online marketing, feedback, and interactions through a number of disparate communications and knowledge management systems.
"We had evaluated and implemented many products to handle our Knowledge Base, Customer Support, Website Feedback, Surveys and Email Campaigns. We’d been using all these different products for over a year before we found CFS. After we went through our first demo, not a single person on our team asked ‘Should’ we implement CFS, but rather ‘When’ can we implement CFS”, said Ryan Hagan, CINGO™’s Chief Technology Officer. “Not only have we found a superior product in the Customer Feedback Center™, but we feel like we’ve found a business partner who is as dedicated to our success as we are."
With the ability to manage and measure their customers’ and corporate sponsors’ online feedback and communications through the use of the Customer Feedback Center™, CINGO™ can manage their users’ and sponsors’ input, understand their needs, and determine how best to serve them.
About CINGO™
CINGO™ was created by Fingertip Marketing, LLC a privately held, Virginia-based internet marketing company. We believe that consumers and particularly families are really struggling with the trash, clutter, adware and spyware they must sift through to get the information they want on the internet. With CINGO™, it doesn't have to be that way. The CINGO™ site includes an integrated suite of web-accessed family organizational tools and resources. CINGO™ was built to help families make the internet work for them, not against them. Instead of providing consumers a site filled with lots of aggressive and generally unwanted product advertising, we have partnered with a few select companies who share our desire to bring to families a better approach to the internet. These corporate sponsors not only allow us to provide CINGO™'s uncluttered no-advertising environment, they also provide additional tools and features to CINGO™ users — no ads, just information to make life easier.
For additional information, please contact us at 888-CINGO-11, or visit our website at www.cingo.com.
About Customer Feedback Solutions, Inc.
Customer Feedback Solutions provides an on-demand software service that enables companies to centrally manage and measure their customers’ online interactions and feedback in real-time. Our products currently serve two key market segments, including companies who are undergoing the implementation of an online Customer Service & Support initiative, as well as companies who need a platform to support all of their Product Beta Testing and Lifecycle Management. CFS has been serving the online feedback industry for over 5 years with customers ranging from small-to-medium sized businesses, to many of today’s industry-leading Fortune 500 companies.
For additional information about products and services, or to take advantage of our 30 day free trial, please contact us at 1-800-465-8430 ext 107, or visit our website at www.custfeedback.com.
Return to News and Announcements
