News: Half of customer e-mails don't get response: study
April 12, 2007 • People who complain to companies via e-mail are waiting longer to get a response: a study found only a third of top firms replied within 24 hours in 2007, compared with nearly two-thirds in 2002.
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Source: CBC News - http://www.cbc.ca/consumer/story/2007/04/12/consumer-emails.html
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