Customer Feedback Solutions Adds Trusted Edge, Inc. To Growing Customer List

January 17, 2004 • SMITHTOWN, NY. Customer Feedback Solutions, Inc. (CFS), (www.custfeedback.com) a global provider of customer feedback management and communication software, today announced the signing of Trusted Edge, Inc. to its growing customer list.

Trusted Edge, Inc. (www.trustededge.com), will use the Customer Feedback Center™ to provide a centralized customer communication portal to manage their field and customer validation testing and provide customer support. As a result, Trusted Edge will be better positioned to more effectively communicate through all forms of customer communication, increase their customer self-service, improve support and proactively involve their customers in key decisions that affect the success of their solutions. .

About Trusted Edge

Trusted Edge, Inc. provides concrete business solutions to enhance trust, collaboration and security inside and outside the enterprise. Its products and services deliver significant value by helping enterprises keep pace with the growing information demands of a networked economy while mitigating data security risks. Founded in 2003 by experienced business and technology professionals, Trusted Edge has developed solutions for the financial services, health-care and government industries. On the Net: www.trustededge.com..

About the Customer Feedback Center™

The Customer Feedback Center 2.5 is a Microsoft® .Net connected certified enterprise software system offered to customers as an ASP hosted service or through the sale of the software. Designed to provide organizations with a single communication portal, the Customer Feedback Center™ 2.5 helps to centralize customer communication flow, utilize legacy customer communication systems, test products and services, remove organizational "SPAM" email, increase customer self-service and manage customer feedback in one unified, web-based system. .

About Customer Feedback Solutions, Inc.

Customer Feedback Solutions, Inc. is a leading provider of customer feedback management and communication software enabling organizations to better utilize customer feedback and communication while reducing the overall costs of customer management. Utilized by industry leading organizations across the business spectrum, CFS provides the most advanced and dynamic tools and processes to utilize customer interaction to their advantage. .

For additional information about products and services, please contact us at 1-800-726-0029, visit our website at www.custfeedback.com.

Customer Feedback Solutions logo and the Customer Feedback Center are registered trademarks of Customer Feedback Solutions Inc. Microsoft and the .NET logo are trademarks, or registered trademarks of Microsoft Corporation in the United States and/or other countries.

For additional media information, please contact media relations at 1-800-726-0029 x200 or via email at info@custfeedback.com.

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